From The 1st of April 2018 the Scottish Government introduced regulations and guidance on the Duty of Candour process for all care & social work services.
What is Duty of Candour?
We share a common purpose and that is the provision of high quality care to ensure the best possible outcomes for people using health and care services. We know that we try hard to deliver exceptional care daily, but sometimes things do go wrong and its how we deal with these things that’s important. How we respond, whether to people who use our service, carers, family members or to each other, can make a huge difference to peoples experience of health & social care services.
Every Care company that supplies care to an individual must be open and honest with its service user’s when something goes wrong with their care supplied. It means that services must take specific steps to carry out their duty of candour when a serious adverse event happens. They will need to let the people affected know, offer to meet with them, and apologise. This is an important part of being open with people who experience care, and, learning from things that go wrong.
The purpose of the new duty of candour provisions is to support the implementation of consistent responses across health and social care providers when there has been an unexpected event or incident that has resulted in death or harm, that is not related to the course of the condition for which the person is receiving care.
If something has gone wrong with your care package, be it unexpected or unintentional, people naturally want to know what happened. When this happens, people want to be told honestly what happened, what will be done in response, and to know how actions will be taken to stop this happening again to someone else in the future.
IKL Care will endeavour to be as honest in all areas as we possibly can to ensure we supply the best possible care available for all our service users.
There is a need to improve the focus on support, training, and transparent disclosure of learning to influence improvement and support the development of a learning culture across services.
Candour is one of a series of actions that should form part of organisational focus and commitment to learning and improvement.
Transparency, especially following unexpected harm incidents is increasingly considered necessary to improving the quality of health and social care.
Being candid promotes accountability for safer systems, better engages staff in improvement efforts, and engenders greater trust in patients and service users.
Further details on Duty of Candour can be found on the Care Inspectorates website at the following link:
Please see our Duty of candour annual report for 2018-2019.